About Us
At Unique, property management becomes a truly unique experience. Every home, every owner, and every guest receives personalized, honest, and attentive care. We manage luxury homes, smaller residences, and all types of properties across Costa Rica’s Southern Zone—including Bahía Ballena, Dominical, and Uvita—with the same dedication and attention to detail.
Founded by Diana Cappella and Roberto Jiménez, Unique Experiences has been managing properties since 2017. Trust, transparency, and genuine care define everything we do—we treat every property as if it were our own.
Listening to our clients is one of our greatest motivations. Testimonials like this remind us why we do what we do:
“Working with Diana and Roberto changed our lives. They have managed our home for five years, allowing us to live in the United States without worry, knowing our property is in the best hands and generating income.”
With more than 1,000 five-star reviews across our booking platforms, we offer full property management services—from garden and pool maintenance to professional cleaning, renovation supervision, and financial advisory. For vacation rentals, we manage listings on major platforms as Superhosts, maximizing visibility and revenue. We also provide concierge support for guests and advisory for long-term rentals.
Unique Experiences does more than manage properties. We create truly unique experiences, build lasting trust, and protect every investment as if it were our own.
Co- Founder & CFO
Co- Founder & CEO
Marketing & Customer Service Manager
Operations Manager
Housekeeping Professional
Cleaning & Housekeeping Lead
Customer Care Operations
Customer Service Operations
ROBERTO JIMÉNEZ
Co- Founder & CFO
Born and raised in Costa Rica, with family roots in the United States, Roberto grew up
immersed in different cultures and languages, allowing him to naturally connect with people from all over the world. He holds a degree in Business Administration with a focus on Finance, a foundation that has allowed him to build and manage businesses with structure, clarity, and long-term vision.
With over 17 years of experience in customer service and 11 years in property management, Roberto combines professionalism with a warm, people-first approach. He actively looks after the financial well-being of property owners, overseeing income and expense control, financial organization, and accounting review processes. Together with the administrative team, he prepares and presents clear monthly reports, ensuring transparency, order, and peace of mind for every owner.
For Roberto, trust is built through open and consistent communication. He makes sure
property owners feel supported and well-informed at all times, with full clarity on how their investment is being managed.
Beyond numbers and daily operations, Roberto truly enjoys creating genuine, almost
family-like connections with clients. He values meeting property owners personally, having meaningful conversations, and understanding their stories, goals, and expectations. He enjoys accompanying clients through different processes, even those not directly related to their property, offering guidance and support from a place of friendship and care.
What Roberto loves most about his work is helping people experience Costa Rica in a
unique and authentic way, deeply connected to nature and simplicity. Whether as
homeowners or guests, he believes this region has a special way of reconnecting people with their inner child. Sharing the Pura Vida spirit and making Costa Rica feel like a welcoming home for everyone is at the heart of everything he does.
ROBERTO JIMÉNEZ
Born and raised in San José, Costa Rica, his family is from the United States so he grew up experiencing the best of languages and cultures. Roberto earned a B.A. in Business Administration and Finance from Universidad Latina, which has allowed him to grow different businesses. With 14 years of sales and 9 years of property management experience, Roberto has the knowledge and is excited to share his enthusiasm with you as he provides professional service for our rental clients from around the world in this unique destination. Roberto is fluent in English and Spanish and he will be happy to help in any way.
DIANA CAPPELLA
Co- Founder & CEO
Born and raised in San José, Costa Rica, Diana Cappella has built her professional path
around service, closeness, and genuine care for people. Ten years ago, she moved to the Southern Zone of Costa Rica with her husband, Roberto, where they fell deeply in love with Bahía Ballena and chose to make this place their home. Since then, her personal and professional life has been deeply connected to this community and its natural environment.
With over 10 years of experience in property management and 16 years dedicated to
customer service, Diana is known for her warm, transparent, and present way of working.
She supports each property owner personally, ensuring that every process feels clear, cared for, and well managed, especially for those living outside the country. Diana provides full support through legal and banking processes in Costa Rica, guiding
foreign property owners through tax management alongside the accounting team, permits required for construction or renovations, and other key administrative procedures needed to operate a property safely and correctly in the country. Her goal is for every client to feel supported and at peace, knowing everything is in order.
A professional photographer and team leader, Diana is also the creative mind behind
UNIQUE’s brand image. She leads the visual identity of the company and the content used to market each property, carefully crafting a visual language that reflects the true essence of Costa Rica in an authentic, responsible, and unique way.
She also leads the attraction of new clients through personalized proposals, focusing on truly understanding each property owner and designing strategies that adapt to their needs, expectations, and long-term goals. For Diana, every property and every client has a unique story that deserves to be told and managed with real care.
What she loves most about working at UNIQUE is being able to share the essence of Costa Rica in a conscious, human, and heartfelt way, building trust-based relationships that go far beyond property management.
DIANA CAPPELLA
Born and raised in San José, Costa Rica. Diana has 8 years of experience in Property Management around Costa Rica. As well, she has 13 years of experience in sales, leading teams of more than 2000 people in Latin America and the United States. Diana has a B.A in Photography from Universidad Veritas, allowing her to create spectacular content for all the platforms where our properties are marketed. A 100% fluent in Spanish and English and an expert in dealing with all types of clients.
Persephone Ortega
Marketing & Customer Service Manager
Persephone has been an essential part of the UNIQUE team since 2024, bringing a strategic and thoughtful approach to every interaction with both property owners and guests. With two years of experience in customer service, she stands out for her ability to connect with people from diverse backgrounds and for her focus on creating clear, well-organized, and carefully guided processes.
She is responsible for marketing and the management of listing platforms, as well as the design of exclusive and personalized travel experiences for each guest. Persephone
conducts ongoing market and competitor analysis in the area, allowing property rates to remain aligned with each season while optimizing performance without sacrificing
competitiveness.
Persephone prepares statistics and reports that help property owners understand the
performance of their homes throughout the year, providing clear and useful information to support informed decision-making.
In addition, she directly manages long-term rentals, focusing on finding the ideal tenant for each property and fostering stable relationships aligned with the owners’ needs.
As UNIQUE’s concierge, Persephone coordinates experience, tour, and activity reservations, offering guests a complimentary five-star concierge service. She carefully oversees every detail to ensure each stay is smooth, well organized, and truly memorable.
Frenesi Ríos
Operations Manager
Frenesi Ríos serves as Operations Manager at UNIQUE and is a key part of the company’s day-to-day operations. With over 15 years of experience in administrative roles, she has worked in diverse environments such as schools, restaurants, and a medical center, developing a well-rounded, organized, and solution-oriented approach to operational management.
Throughout her career, Frenesi has been known for her warm personality, strong sense of responsibility, and solid experience in customer service and conflict resolution — qualities she brings consistently to both the team and the property owners who trust UNIQUE.
At UNIQUE, Frenesi ensures that all invoices and fixed payments for each property are
handled accurately, working closely with the accounting team and maintaining detailed
financial control for every home. She also oversees the tracking and management of
reservations coming through the different platforms, ensuring clarity, consistency, and proper follow-up.
In addition, she leads the daily operations of the properties, overseeing cleaning teams, staff rotation, and the implementation of new operational strategies to maintain high quality standards. Frenesi is also involved in staff recruitment and works closely with the
co-founders across all administrative areas, including formal documentation, permits, and internal processes that support the healthy growth of the company.
Frenesi approaches her work with dedication, care, and a genuine sense of commitment. Above all, she works with heart — believing that attention to detail, organization, and human care are essential to creating a strong, reliable, and well-functioning operations at UNIQUE.
Francis Rodríguez
Professional Housekeeper
Francis has been part of the UNIQUE team for approximately a year and a half and brings over five years of experience in professional housekeeping. At UNIQUE, where excellence in cleanliness is a core part of our service, Francis stands out for her attention to detail, commitment to impeccable results, and willingness to take responsibility and continuously improve.
What she values most about working at UNIQUE is the respectful work environment, open communication, and being part of a united team where everyone works with the same level of care and dedication for each property.
Glenda Núñez
Cleaning & Housekeeping Lead
Glenda has been part of the UNIQUE team for approximately two years and leads her housekeeping team with care, responsibility, and dedication. She deeply values the opportunities UNIQUE provides and the ongoing learning she receives through her work.
Together with her team, Glenda is committed to ensuring every property is cleaned with attention and care, always staying attentive to details and focused on guest satisfaction. Her leadership reflects teamwork, consistency, and a genuine desire to do things well every time.
René Abarca
Customer Care Operations
René has been working with UNIQUE for two years and is an important part of the guest experience and property care process. He is responsible for welcoming guests through check-ins and conducting property inspections to ensure each home is functioning properly and meets our quality standards. René stands out for his responsibility, attention to detail, and commitment to keeping each property in optimal condition.
Wilber Ríos
Customer Service Operations
Wilber has been part of the UNIQUE team for one year and is responsible for customer service operations in the Dominical and Portalón areas.
He plays a key role in guest check-ins and concierge support, ensuring that every arrival is smooth, welcoming, and well organized. Wilber is known for his friendly approach, reliability, and constant presence in the field, providing guests with a warm and attentive experience from the very first moment.